Senior Manager, Sport Services
Be part of building a national brand. Headquartered in Toronto, the Canadian Olympic Committee (COC) is a national, private, not-for-profit organization committed to high-performance sports excellence. We are the largest private supporter of high-performance sport in Canada and we are responsible for all aspects of Canada’s involvement in the Olympic Movement, including the participation in the Olympic and Pan American Games.
Reporting to the Director, Olympic Performance, the Senior Manager, Sport Services is responsible for the oversight of the Canadian Olympic, Pan American, Youth Olympic Games Team selection and registration process, including all elements of the development of Team Selection Policies, and planning and execution of Accreditation and Sport Entries processes. The Manager, Sport Services oversees Athlete and Coach Recognition programs, liaising with National Sport Organizations (NSOs) and various functional areas of the COC to ensure athletes and coaches are recognized for their performances using consistent, transparent and equitable selection principles. The incumbent is responsible for overseeing the tracking and maintaining records of qualification and results data.
This position will be located in the COC office in Montreal, QC, at 500 René-Lévesque Boulevard West.
CORE RESPONSIBILITIES AND PRIORITIES
- Work with other COC sectors that may play a support role with the delivery of Olympic Performance and Sport Services key activities, as well as the delivery of Athlete and Coach Recognition programs
- Closely collaborate with the Games Management Team that focuses on Games Operations and Logistics
- Through the sport’s assigned Olympic Performance Manager, understand the sport’s culture, challenges and opportunities to optimize their Games performance environment and plan specific to accreditation and team nomination
- Work closely with various OCOG departments to support planning and delivery of COC preparations and operations
Games Readiness and Delivery
The Senior Manager, Sport Services works collaboratively with Games Operations and Olympic Performance Managers to deliver on department objectives, and to advance Games delivery in the following ways:
- Contribute toward improved integration and alignment between the Olympic Performance and Games Operations teams by bringing the sport perspective to all elements of the Games Management Team’s activities
- Draft, develop and update pertinent COT policies / procedures / agreements to support Games objectives
- Collaborate with other COC departments (e.g., Marketing Partnerships, Sport System Excellence, etc.) and external partners (e.g., Sport Dispute Resolution Centre of Canada (SDRCC) and Coaching Association of Canada (CAC), etc.), to understand and support implementation of their Games-specific programs
- Develop internal relationships within the COC departments to garner an understanding of our overall operations, strategic plan to deliver integrated programs
- Develop contacts, build relationships, and liaise with domestic and international partners (such as Canadian Paralympic Committee (CPC), United States Olympic & Paralympic Committee (USOPC), other NOCs) to establish mutual efficiencies and compare best practices in relation to Games preparation, planning and execution
- Support IT infrastructure projects as they relate to the Games Operations (e.g., Games Management System, Asana, The Bridge)
Team Selection and Registration
- Manage the COC’s overall accreditation plan for all Games, ensuring optimal team composition for each sport’s performance readiness at Games, as well as Mission Team required support roles for effective Games delivery
- Oversee the tracking of athlete qualification status
- Manage the review process of NSOs Internal Nomination Procedures (INP) in concert with assigned Olympic Performance Manager for all major Games
- Oversee accreditation allocation of Dignitaries and NSO Leadership
- Review and research IOC, International Federation (IF), and Organizing Committee, Olympic Games (OCOG) policies, rules and regulations regarding all aspects of participation at Olympic and Pan Am Games
- Oversee the Canadian Team nomination and long listing process for all major Games
- Manage the preparation of selection material for COC Team Selection Committee for all major Games
- Liaise with and support Legal and the COC’s Team Selection Committee to revise Team Selection Policies and approve team nominations and Games agreements
- Ensure accreditation reports are accurate and submitted in accordance with OCOG timelines for all applicable NOC categories of accreditation
- Prepare required materials and attend pre-DRM and DRMs to complete team registration
- Support the Communications team to ensure accuracy of Team Announcements
Schedule and Results
- Oversee the development and maintenance of the COC list of identified medal potential athletes
- Support the COC’s Olympic Data Analytics strategy and needs
- Oversee the tracking of qualified athletes and qualification details and ensure the timely and accurate submission of Sport Entry details for athlete registration
- Provide team size estimates for all major Games
- Oversee the COC Games results of Canadians and daily monitoring of Canadian athletes’ schedule
- Support COC Digital team with the integration of results and Games related information on COC site and CRM
Athlete Coaching and Recognition Programs
- Oversee the Games recognition programs for athletes (AEF), coaches (CEF) and Canadian competition officials
- Support the Canadian Olympic Foundation, COC Marketing Partnerships and Athlete Marketing teams in developing the selection criteria, selecting the athletes, and timelines for various programs
- Consult on the nomination and quota recommendations for direct-to-athlete/coach funding programs
- Manage Sport Services projects in the project management software including implementation and tracking for all deliverables
- Attend site visits as necessary to develop key relationships with OCOG accreditation and entries staff
- Manage Sport Services and AEF/CEF budgets with the Director, Olympic Performance
- Manage the Sport Services Team (3 direct reports)
- Recruit, lead and develop a high performing team with clear roles and responsibilities; coach and mentor the team to optimize their performance and personal and professional development
- Identify and implement people management practices that contribute to the creation of a team culture that reinforces high levels of collaboration, client service, efficiency, participation, commitment, excellence and team spirit
- Mission Team preparation, planning, and oversight
- Contribute to any Sport-specific projects or working groups where applicable
- Other duties, as assigned
QUALIFICATIONS AND CRITICAL SKILLS
Education and Experience
- University Degree/College Degree
- 5-7 years in national or International sport community and proven multi-sport Games experience
- Minimum of 2 years of people management experience
Skills and Abilities
- Knowledge of the Canadian Sport System, COC overall objectives (including Games department specifics), International Sport System, Olympic Games, Youth Olympic Games and Pan Am Games Accreditation, Sport Entries and Team Registration
- A proven strategic and proactive planner with the ability to develop and implement multiple projects simultaneously Adaptability
- Excellent attention to detail
- Strong crisis management skills
- Excellent communication and reporting skills; written and oral
- Excellent critical analysis and problem-solving skills
- Good interpersonal skills and professionalism
- Leadership, managing a group of volunteers, people management
- Sense of humour
- Strategic and operational planning, implementation and follow through
- Team and individual work
- Demonstrates and embodies the COC values of Accountability, Excellence, Fun, Respect and Bravery
- Travel for Games and related events including site visits, OPS events, etc.
Competitive salary based on experience, excellent benefits package.
Please send all cover letters and resumes by December 8, 2021 to firstname.lastname@example.org, citing the position title in the subject line. No telephone calls please. We thank all applicants for their interest; however only those selected for an interview will be contacted.
The COC is committed to ensuring our recruitment and selection processes and work environment are inclusive and barrier-free. At the COC, we celebrate and welcome the diversity of all employees and believe that having a team of individuals with different backgrounds, views, experience and capability working together makes us stronger and better as an organization.
As a condition of employment, and in order to ensure the health and safety of the Canadian Olympic Committee’s employees, a successful applicant will be expected and agrees to confirm and provide proof of vaccination from COVID-19. This condition of employment is subject to any accommodation requirements as may be required by human rights legislation, including for religious needs, disability or any other protected ground under human rights legislation.
Accommodation is also available upon request for individuals taking part in all stages of our recruitment and selection processes. Please advise the recruiter to ensure your accessibility needs due to a disability are accommodated. Information received relating to accommodation will be addressed confidentially.